1. Who we are
DenimStitch Creative LLC operates the main website and its booking pages. This policy covers information we handle when you visit, send an inquiry, book a call, use our client services, or join our newsletter.
2. What we collect
When you book, we collect your name, email address, optional phone number, intake answers, and booking details such as the date, time, time zone, and whether a call was confirmed, rescheduled, cancelled, or attended. We may keep basic records of contact about the booking, including when we contacted you and whether you confirmed.
If you send an inquiry, we collect the contact and project information you provide, such as team size, timing, budget, and any optional notes. We may keep submission and consent records. If you subscribe to the newsletter, we collect the contact and subscription details you provide.
We and our providers may collect IP address, device and browser information, pages visited, referrer or ad source, timestamps, and security signals. We may take written notes during fit-check calls. For client sessions, we may also collect audio, video, or transcripts as described below.
3. How we use it
We use booking information to assess fit, prepare for and run the call, and manage the booking. If you provide a phone number on the booking form, we use it only for confirming this booking and a reminder. No marketing, ever.
We use inquiry information to respond, assess the right next step, and follow up as disclosed on the inquiry form and permitted by law. We use subscription information to send the newsletter or other marketing you choose to receive. Booking a call does not enroll you in the newsletter.
We use technical information to operate and secure the site and understand how ads lead to visits and bookings. Where a legal basis is required, we use information to respond to your request, take steps toward or perform an agreement, comply with law, or protect the site and business. We rely on consent where required.
4. Who receives information
Scheduling and contact. Cal.com helps schedule calls and process booking information. Fillout supports the booking form on our newsletter follow-up page. Email and phone providers help deliver confirmations and reminders. Kit handles newsletter subscriptions and marketing email.
Website and operations. Cloudflare hosts and secures the site. Cloudflare Turnstile helps prevent spam. Google Apps Script and Google Sheets help route and store inquiries with restricted access. Bunny.net delivers video on some pages.
Meetings and measurement. Zoom hosts calls and may process client-session recordings or transcripts when enabled with permission. Meta receives ad measurement information as described below. For client sessions, meeting or transcription tools such as Zoom AI, Fathom, or Google Gemini may help prepare notes where the applicable notice and permissions are in place.
We may disclose information when required by law or to protect rights, security, or safety. Our providers may process information in the United States or elsewhere. Where law requires safeguards for international transfers, we use an applicable lawful mechanism.
5. Cookies and ad measurement
We use browser storage and similar technologies to run the website, keep booking sessions working, and measure ads. On some landing pages, Meta Pixel and the Meta Conversions API help us understand whether ads lead to visits or bookings. Depending on the event, Meta may receive page or booking event information, time, browser or device details, ad or browser identifiers, and contact identifiers hashed for matching where applicable.
Meta may collect information about your online activity over time and across websites or services through its tools. You can manage ad preferences in your Meta account and control cookies in your browser. The site does not change its collection practices in response to browser Do Not Track signals.
6. Client-session recordings and notes
We don’t record the 15-minute fit-check call. We may take written notes to prepare and follow up. For client sessions, we may record or transcribe audio and video with the notice and permissions that apply to the session. You can ask us to stop recording. We do not use recordings for biometric identification, and we ask separately before using a recording publicly.
7. How long we keep information
We keep booking details and related messages as long as needed to manage appointments and maintain basic business records.
Our standard retention period for inquiry records and client recordings is 24 months unless an active project, written extension, legal obligation, or dispute requires a different period. We may keep a limited record to honor an unsubscribe request. Providers such as Meta retain data according to their own policies.
8. Your privacy choices
Email [email protected] to ask to review, correct, obtain a copy of, or delete information about you. Depending on your location, you may also be able to restrict or object to certain uses or withdraw consent. We may verify your request and keep information we are required or permitted by law to retain.
Use the unsubscribe link in a marketing email to stop marketing emails. Reply STOP to a text or tell us to stop calls or texts about your booking. For client sessions, you can decline recording or ask us to stop.
9. Security
We use reasonable safeguards, including restricted access to inquiry and booking records, to protect the information we handle. Please avoid submitting passwords, payment details, or sensitive information in forms or booking notes.
10. Children
Our services are for adults and the site is not directed to children under 16. If you believe a child has sent us personal information, please contact us.
11. Changes to this policy
We post material changes on this page and update the effective date so you can see when they apply.
12. Contact us
For privacy questions or requests, email DenimStitch Creative LLC at [email protected].